Matrix Hotline
0845 555 777

FAQ

Below is a list of the most frequently asked questions covering various paintball and paintball venue topics. If you have a question that is not answered here, please feel free to contact us.

Bookings

Do I need to book?

Booking is essential; it is the only way in which we can ensure you get to play.

How far in advance do I need to book?

As far in advance as possible please! Whilst we will always try to help at ‘short notice’ - the more time you can give us, the greater the chance of getting that perfect paintball party exactly when and where you want it!

Should I book paintballs in advance?

It is always advisable to book your paintballs in advance the savings can be as big as 40% compared to the on the day price of paintballs.

What is the minimum age?

Some paintball sites will take players from the age of 11. Most of the paintball sites on the Paintball Matrix network will take players from age of 12. N.B. To book online your group must consist of no more than 25% of players under the age of 16. You can still book with the paintball matrix but please do this via phone on 0800 44 88 997

How many people do I need to book?

You can book a day’s paintball with a group size as little as one however there may be a minimum number for midweek bookings again this amount will vary from site to paintball site. Venues will usually require a minimum group size of 10 to 20 players to maximise the action!

How do I book?

Either by booking online or by calling 0800 44 88 997. You will need to pay a non-refundable deposit per person to secure your places so it is a good idea to collect this money from your group in advance.

Times

What times do the sessions run from?

This does vary from site to site. The actual times will be printed on your booking confirmation forms. It is advised that you arrive around twenty minutes prior to this start time.

What happens if I arrive late?

Please endeavour to let us know if you are running late and the site will do their best to accommodate you. There is no guarantee that you will be able to play if you are late.

Lunch

What does lunch include?

A light lunch is provided on a full day session only and it varies from site to site. A typical example would be a sandwich or a hot dog.

Can I bring alcohol?

No. No-one is allowed to play under the influence of alcohol.

Do you cater for vegetarians?

Yes. One or two vegetarians in your group can be catered for on the day. If there will be large amount of vegetarians in your party, please let us know when you make your booking.

Kids Paintball

What is the minimum age?

Some paintball sites will take players from the age of 11. Most of the paintball sites on the Paintball Matrix network will take players from age of 12. N.B. To book online your group must consist of no more than 25% of players under the age of 16. If you group consists of players mainly under the age of 16 then you can book via telephone on 0800 44 88 997. Any players under sixteen will need to bring a completed parental consent form with them which are supplied with your booking confirmation or can be downloaded here.

Paintballs

How many paintballs will I need?

This is the golden question, it really depends on your budget, where you play and how long the piece of string actually is, your paint usage will differ from site to site, and many networks suggest the national average for a day’s play is 400 balls. This is slightly unrealistic. We would suggest the average paint use for a full days play 500-1000 paintballs.

Can I bring my own paintballs?

No. Only paintballs purchased at the site, or purchased in advance at a discount from the Paintball Matrix can be used.

Can we buy extra paintballs on the day?

Yes! The price per hundred does vary from site to site. Expect to pay around £6 to £9 per hundred on average.

Equipment

Can I bring my own equipment?

Players must use the paintballs and paintball markers provided on the day by the site. Most sites will allow you to use your own mask or camouflage clothing if they are adequate.

Would I need to pay for anything extra on the day?

The game fees include all the equipment needed with the exception of paintballs. These can be bought at the site.